Anyone had problems ordering from them?
I ordered some plants that went missing in the post I contacted them
and I was told I had to claim from the Post Office and that was that,
I wasn't going to say anything to anyone online until I spoke to a
very good nursery I go to who couldn't believe that Rare Plants didn't
replace the plants straight away or at least offer an alternative.
I think it's called customer service or something like that!
Ford.

On 5/5/05 20:58, in article ,
"Ford Prefect" wrote:

Anyone had problems ordering from them?
I ordered some plants that went missing in the post I contacted them
and I was told I had to claim from the Post Office and that was that,
I wasn't going to say anything to anyone online until I spoke to a
very good nursery I go to who couldn't believe that Rare Plants didn't
replace the plants straight away or at least offer an alternative.
I think it's called customer service or something like that!
Ford.

One of the reasons we won't do mail order. ;-( If they'd replaced your
plants they'd have been out of pocket twice, for the plants and for the
postage. Without knowing more about their set up, it's impossible to make a
judgment but I do know that their stock is rare and expensive. I've bought
from them myself in the past and to be fair, had no problems.
That said, if they have some arrangement with the PO or some receipt of
postage, they are the ones to sort it out.
After some real begging and pleading last year, we sent a Paulownia to a
customer - something we never do normally - and naturally, it got delayed in
the post and arrived looking half dead. When he rang to say so, we tore up
his cheque and told him to keep the plant and try to revive it, hoping for
the best. Whatever happened, we were the losers and we hope most genuinely
that he gained. But it was a lesson to us never to bend our own rule again.
--
Sacha
www.hillhousenursery.co.uk
South Devon
(remove the weeds to email me)

"Sacha" wrote after,
"Ford wrote:

Anyone had problems ordering from them?
I ordered some plants that went missing in the post I contacted them
and I was told I had to claim from the Post Office and that was that,
I wasn't going to say anything to anyone online until I spoke to a
very good nursery I go to who couldn't believe that Rare Plants didn't
replace the plants straight away or at least offer an alternative.
I think it's called customer service or something like that!
Ford.

One of the reasons we won't do mail order. ;-( If they'd replaced your
plants they'd have been out of pocket twice, for the plants and for the
postage. Without knowing more about their set up, it's impossible to make
a
judgment but I do know that their stock is rare and expensive. I've
bought
from them myself in the past and to be fair, had no problems.
That said, if they have some arrangement with the PO or some receipt of
postage, they are the ones to sort it out.
After some real begging and pleading last year, we sent a Paulownia to a
customer - something we never do normally - and naturally, it got delayed
in
the post and arrived looking half dead. When he rang to say so, we tore
up
his cheque and told him to keep the plant and try to revive it, hoping for
the best. Whatever happened, we were the losers and we hope most
genuinely
that he gained. But it was a lesson to us never to bend our own rule
again.


Also gives us all a damn good excuse to visit your part of Devon, if one is
needed. :-)

--
Regards
Bob
In Runnymede, 17 miles West of London

Ford Prefect wrote:
:: Anyone had problems ordering from them?
:: I ordered some plants that went missing in the post I contacted
:: them and I was told I had to claim from the Post Office and that
:: was that, I wasn't going to say anything to anyone online until I
:: spoke to a very good nursery I go to who couldn't believe that
:: Rare Plants didn't replace the plants straight away or at least
:: offer an alternative.
:: I think it's called customer service or something like that!
:: Ford.

I see, so you were told to contact Royal Mail whose fault it was, refused to
do so and now want to moan about it....I'm not surprised your local nursery
were badmouthing Rare Plants, they obviously don't want you to shop there,
it's called customer poaching.

Rare Plants must send out thousands of plants per month via RM, do you think
you are the first person not to recieve something? - get in touch with RM,
they can reimburse you, RP can not, and should not.

--
If God had intended us to drink beer, He would have given us stomachs.

On 5/5/05 22:35, in article , "Bob Hobden"
wrote:


"Sacha" wrote after,
"Ford wrote:

Anyone had problems ordering from them?
I ordered some plants that went missing in the post I contacted them
and I was told I had to claim from the Post Office and that was that,
I wasn't going to say anything to anyone online until I spoke to a
very good nursery I go to who couldn't believe that Rare Plants didn't
replace the plants straight away or at least offer an alternative.
I think it's called customer service or something like that!
Ford.

One of the reasons we won't do mail order. ;-( If they'd replaced your
plants they'd have been out of pocket twice, for the plants and for the
postage. Without knowing more about their set up, it's impossible to make
a
judgment but I do know that their stock is rare and expensive. I've
bought
from them myself in the past and to be fair, had no problems.
That said, if they have some arrangement with the PO or some receipt of
postage, they are the ones to sort it out.
After some real begging and pleading last year, we sent a Paulownia to a
customer - something we never do normally - and naturally, it got delayed
in
the post and arrived looking half dead. When he rang to say so, we tore
up
his cheque and told him to keep the plant and try to revive it, hoping for
the best. Whatever happened, we were the losers and we hope most
genuinely
that he gained. But it was a lesson to us never to bend our own rule
again.


Also gives us all a damn good excuse to visit your part of Devon, if one is
needed. :-)

;-) Urglers always welcome! But not via mail order!
--
Sacha
www.hillhousenursery.co.uk
South Devon
(remove the weeds to email me)

Phil L wrote:

Ford Prefect wrote:
:: Anyone had problems ordering from them?
:: I ordered some plants that went missing in the post I contacted
:: them and I was told I had to claim from the Post Office and that
:: was that, I wasn't going to say anything to anyone online until I
:: spoke to a very good nursery I go to who couldn't believe that
:: Rare Plants didn't replace the plants straight away or at least
:: offer an alternative.
:: I think it's called customer service or something like that!
:: Ford.

I see, so you were told to contact Royal Mail whose fault it was, refused to
do so and now want to moan about it....I'm not surprised your local nursery
were badmouthing Rare Plants, they obviously don't want you to shop there,
it's called customer poaching.

Rare Plants must send out thousands of plants per month via RM, do you think
you are the first person not to recieve something? - get in touch with RM,
they can reimburse you, RP can not, and should not.

First did Rare Plants get a proof of posting document from the Post
Office, they should have and it is free? Secondly do they make it clear
that it is sent at your risk, surely they should? Finally do they
offer, for a small charge insurance, if not why not?

On Thu, 05 May 2005 19:58:00 GMT, Ford Prefect
wrote:

Anyone had problems ordering from them?
I ordered some plants that went missing in the post I contacted them
and I was told I had to claim from the Post Office and that was that,
I wasn't going to say anything to anyone online until I spoke to a
very good nursery I go to who couldn't believe that Rare Plants didn't
replace the plants straight away or at least offer an alternative.
I think it's called customer service or something like that!
Ford.

I regularly sell plants via many methods, but visually you can see the
feedback for those sold via Ebay (with over 500 sales), and I have
nearly 100% delivery via RM
http://search.ebay.co.uk/_W0QQfrppZ5...ZgrayQ5fba le

I have only had 2 'non delivered' items.
1 - 2 packets of seeds were sent out in the same envelope, only 1
packet arrived.
2 - Item plant not delivered.

In both instances I replaced FOC even thou I was not 100% sure of non
delivery.

However if 'non delivery' goes above an acceptable amount, I would
have to decline offering replacement or money back. As the customer is
always made aware prior to order, that all items are sent out non
insured and entirely at customers risk. However Proof of Posting is
always requested at RM.

If there is a non delivery, I scan the Proof of Posting and email that
to the customer, as its the customers responsibility to track the
parcel down.

Commerically the customer owns the goods as soon as all monies have
been recieved and cheques cleared and the goods have been handed over
to a 3rd party ie RM, unless otherwise agreed.

The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

Phil L wrote:

Ford Prefect wrote:
:: Anyone had problems ordering from them?
:: I ordered some plants that went missing in the post I contacted
:: them and I was told I had to claim from the Post Office and that
:: was that, I wasn't going to say anything to anyone online until I
:: spoke to a very good nursery I go to who couldn't believe that
:: Rare Plants didn't replace the plants straight away or at least
:: offer an alternative.
:: I think it's called customer service or something like that!
:: Ford.

I see, so you were told to contact Royal Mail whose fault it was, refused to
do so and now want to moan about it....I'm not surprised your local nursery
were badmouthing Rare Plants, they obviously don't want you to shop there,
it's called customer poaching.

Rare Plants must send out thousands of plants per month via RM, do you think
you are the first person not to recieve something? - get in touch with RM,
they can reimburse you, RP can not, and should not.

Whaaat? No way, Rare Plants are definitely the ones that should take
action.

They should ship the replacements and they, NOT the customer should claim
against Royal Mail. It's their problem, NOT the customer's. They are the
ones who posted the plants, so they have the paperwork to prove they have
done it.

If you buy something, you enter into a contract - the customer paid, they
did not deliver the goods, they are in breach.

As a customer you could probably claim with RM if something arrives
damaged, but it's probably more difficult if it doesn't arrive at all. But
why should you as a customer have to go through any hassle at all? The
supplier should sort it out with RM after they resent you replacements or
refunded you.

I don't know what amounts are involved and how the payment was made, but I
would be furious no matter what amount. If you paid by credit card, you
can actually call the cc company, they will refund you the money and take
it back from Rare Plants (they are called chargebacks, the credit card
company can ask the supplier to prove they fulfilled the order). If you
paid by cheque, write a letter threatening legal action if they don't give
you refund or replacement within 7 days. As a consumer you have rights,
don't let them fob you off.

Griz

On 6/5/05 12:21 pm, in article
, "Jaques d'Alltrades"
wrote:

The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

As long as you don't come in bytes. ;-)
--
Sacha
www.hillhousenursery.co.uk
South Devon
(remove the weeds to email me)

The message
from Sacha contains these words:
On 6/5/05 12:21 pm, in article
, "Jaques d'Alltrades"
wrote:
The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

As long as you don't come in bytes. ;-)

OK. I'm a bit big for the modem cable, so I'll come in bits.

--
Rusty
Open the creaking gate to make a horrid.squeak, then lower the foobar.
http://www.users.zetnet.co.uk/hi-fi/

The message
from Jaques d'Alltrades contains
these words:

The message
from Sacha contains these words:
On 6/5/05 12:21 pm, in article
, "Jaques d'Alltrades"
wrote:
The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

As long as you don't come in bytes. ;-)

OK. I'm a bit big for the modem cable, so I'll come in bits.

If you are ever this way we will take you there for a bite - excellent
tea rooms. ))

Jennifer and Edward

If you are ever this way we will take you there for a bite - excellent
tea rooms. ))

Jennifer and Edward



:-)) will be there again later :-))

Joan and Mike ;-))

On 6/5/05 5:16 pm, in article
, "Jaques d'Alltrades"
wrote:

The message
from Sacha contains these words:
On 6/5/05 12:21 pm, in article
, "Jaques d'Alltrades"
wrote:
The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

As long as you don't come in bytes. ;-)

OK. I'm a bit big for the modem cable, so I'll come in bits.

And will you be more than the sum of your parts?
--
Sacha
www.hillhousenursery.co.uk
South Devon
(remove the weeds to email me)

On 6/5/05 5:46 pm, in article ,
"Jennifer Sparkes" wrote:

The message
from Jaques d'Alltrades contains
these words:

The message
from Sacha contains these words:
On 6/5/05 12:21 pm, in article
, "Jaques d'Alltrades"
wrote:
The message
from Sacha contains these words:

;-) Urglers always welcome! But not via mail order!

May we arrive as attachments, then?

As long as you don't come in bytes. ;-)

OK. I'm a bit big for the modem cable, so I'll come in bits.

If you are ever this way we will take you there for a bite - excellent
tea rooms. ))

Jennifer and Edward

I'm trying desperate to 'computerise' scone, cream, jam, cake and failing
miserable! ;-)
--
Sacha
www.hillhousenursery.co.uk
South Devon
(remove the weeds to email me)