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#1
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Customer survey
Not really - but something I've briefly touched on with another Nursery
on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. -- Sacha www.hillhousenursery.com South Devon |
#2
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Customer survey
On 06/01/2014 19:08, sacha wrote:
Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Yep, for me, pot diameter tells me what I want to know. 2lt is, erm......oh I dunno! -- Pete C adventure before dementure https://www.facebook.com/pages/Secon...57749060989952 |
#3
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Customer survey
sacha wrote:
Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! If I'm not binned! Don't know what breed of magnolia you're referring to, but nearly 30 years ago, I bought one (on grafted stock) less around 2ft high for the princely sum of £2, planted it straight into the ground - and it's grown into a flaming giant now with a huge amount of flower on it - and the grand-kids even have even put a rope-swing on it and have a whale of a time all-year-round. As I would *NEVER* buy a plant over the internet (preferring to visit a 'good', well run garden centre instead), pot sizes versus capacity isn't a problem. Have a nice day |
#4
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Customer survey
"sacha" wrote
Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. I don't tend to buy plants over the Internet preferring to visit a specialist, a plant sale, or good GC and select the plants myself. However the plants I've received by post have, except for T & M, been decent and on time but then they have tended to be bare root plants (Tall Bearded Iris) or bulbs etc (Glads). -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
#5
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Customer survey
On 06/01/2014 19:08, sacha wrote:
Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Despite using a range of pots I still have problems picturing Pot sizes when in Litres, it's bad enough in cm I still have to put them back to imperial, 6 inch or 8 inch etc. I can picture right away, as for "Thumbs, Long toms etc." I doubt many of us remember them. David @ a slightly less windy (For now) side of Swansea Bay . |
#6
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Customer survey
On 06/01/2014 19:08, sacha wrote:I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. If there's no reference to pot size at all, why are you so sure it's 10cm ? Janet |
#7
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Customer survey
On 2014-01-06 23:08:17 +0000, David Hill said:
On 06/01/2014 19:08, sacha wrote: Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Despite using a range of pots I still have problems picturing Pot sizes when in Litres, it's bad enough in cm I still have to put them back to imperial, 6 inch or 8 inch etc. I can picture right away, as for "Thumbs, Long toms etc." I doubt many of us remember them. David @ a slightly less windy (For now) side of Swansea Bay . Yes, we certainly refer to long toms in which we grow e.g. sweet peas but we don't sell those online. But the responses I'm getting seem to be referring more to quality of plants and those will vary from place to place, however you buy them. What I'm interested in is whether a customer, buying online, knows the difference in what they will get IF the pot size is given, 9cm, 1 litre, 2 litre etc. Do they even ask the pot size before buying, I wonder? So do customers still pay up, not knowing what they're going to get in terms of plant maturity? These may be more inexperienced gardeners and not as savvy as most urglers! It's something we've seen often in ads and on web sites and it's always surprised us that you can't see or envisage what you're going to get but nonetheless you're being asked (in the instance which has finally caused me to ask these questions) to pay £20 on trust for something which, in this case, is being marketed as rare and unusual and not by its real name, either. It's unusual to some degree but it's not rare. While some claim not to buy online, we've often seen remarks here about buying plugs and being pleased or disappointed but in those cases, people knows what plugs are, what to expect. They now they've got to pot them on and look after them a bit before planting them out. If they were told we're charging you £20 for something in a 9cm or 10cm pot or even a 1 litre pot, what I'm wondering is, do they have a mental picture of what they'll actually get and if they did, would they buy it, I wonder. -- Sacha www.hillhousenursery.com South Devon |
#8
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Customer survey
On 2014-01-06 23:49:43 +0000, Janet said:
On 06/01/2014 19:08, sacha wrote:I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. If there's no reference to pot size at all, why are you so sure it's 10cm ? Janet 'fairly sure'. Experience of what others experience and talk to us about, both customers and other nurserymen. Some garden centres and nurseries give pot sizes, quite a lot don't. But Ray is going to ring tomorrow and ask. If it's a good size plant, I see no reason not to give that information as it's an additional selling point. I'm not going to name the shrub but it's not so rare that £20 is justified for anything small. The p&p is cheap so either the plants are small, and are sent in those blister packs, or the cost of p&p has been added to the plants so as to make it appear less to the customer. But my chief reason for raising the subject is to discover whether the average customer would know what the pot size is if it is given as e.g. 1 or 2 or 5 litres. I am thinking that it might be more helpful to our customers to give the diameter of the pot's lip, hence my curiosity as to what people expect to receive. -- Sacha www.hillhousenursery.com South Devon |
#9
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Customer survey
On Mon, 06 Jan 2014 20:56:36 +0000, Pete C wrote:
Yep, for me, pot diameter tells me what I want to know. 2lt is, erm......oh I dunno! Inclined to agree pot top diameter is easier to picture with ones minds eye. I was going to add that is that "2 l pot" short and wide or tall and thin but that argument could be used against just pot diameter as well. Quote everything? "15 cm (6") 2 l pot" B-) -- Cheers Dave. |
#10
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Customer survey
"sacha" wrote
David Hill said: sacha wrote: Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Despite using a range of pots I still have problems picturing Pot sizes when in Litres, it's bad enough in cm I still have to put them back to imperial, 6 inch or 8 inch etc. I can picture right away, as for "Thumbs, Long toms etc." I doubt many of us remember them. David @ a slightly less windy (For now) side of Swansea Bay . Yes, we certainly refer to long toms in which we grow e.g. sweet peas but we don't sell those online. But the responses I'm getting seem to be referring more to quality of plants and those will vary from place to place, however you buy them. What I'm interested in is whether a customer, buying online, knows the difference in what they will get IF the pot size is given, 9cm, 1 litre, 2 litre etc. Do they even ask the pot size before buying, I wonder? So do customers still pay up, not knowing what they're going to get in terms of plant maturity? These may be more inexperienced gardeners and not as savvy as most urglers! It's something we've seen often in ads and on web sites and it's always surprised us that you can't see or envisage what you're going to get but nonetheless you're being asked (in the instance which has finally caused me to ask these questions) to pay £20 on trust for something which, in this case, is being marketed as rare and unusual and not by its real name, either. It's unusual to some degree but it's not rare. While some claim not to buy online, we've often seen remarks here about buying plugs and being pleased or disappointed but in those cases, people knows what plugs are, what to expect. They now they've got to pot them on and look after them a bit before planting them out. If they were told we're charging you £20 for something in a 9cm or 10cm pot or even a 1 litre pot, what I'm wondering is, do they have a mental picture of what they'll actually get and if they did, would they buy it, I wonder. To answer your question specifically, I don't "see" the pot size when litres are mentioned but I can if the diameter is given in inches or cm. That said if they advertised a larger type plant in ,say, a 1 litre pot as fully mature I might just not believe them. -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
#11
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Quote:
Lucky those people who say "always visit a good nursery". People living in the less populous parts of the country don't have that option. I suspect my nearest nursery is an hour's drive away, and I'm certainly not out in the back of beyond. So accurate description of plants is important.
__________________
getstats - A society in which our lives and choices are enriched by an understanding of statistics. Go to www.getstats.org.uk for more information |
#12
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Customer survey
On 2014-01-07 08:45:13 +0000, Bob Hobden said:
"sacha" wrote David Hill said: sacha wrote: Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Despite using a range of pots I still have problems picturing Pot sizes when in Litres, it's bad enough in cm I still have to put them back to imperial, 6 inch or 8 inch etc. I can picture right away, as for "Thumbs, Long toms etc." I doubt many of us remember them. David @ a slightly less windy (For now) side of Swansea Bay . Yes, we certainly refer to long toms in which we grow e.g. sweet peas but we don't sell those online. But the responses I'm getting seem to be referring more to quality of plants and those will vary from place to place, however you buy them. What I'm interested in is whether a customer, buying online, knows the difference in what they will get IF the pot size is given, 9cm, 1 litre, 2 litre etc. Do they even ask the pot size before buying, I wonder? So do customers still pay up, not knowing what they're going to get in terms of plant maturity? These may be more inexperienced gardeners and not as savvy as most urglers! It's something we've seen often in ads and on web sites and it's always surprised us that you can't see or envisage what you're going to get but nonetheless you're being asked (in the instance which has finally caused me to ask these questions) to pay £20 on trust for something which, in this case, is being marketed as rare and unusual and not by its real name, either. It's unusual to some degree but it's not rare. While some claim not to buy online, we've often seen remarks here about buying plugs and being pleased or disappointed but in those cases, people knows what plugs are, what to expect. They now they've got to pot them on and look after them a bit before planting them out. If they were told we're charging you £20 for something in a 9cm or 10cm pot or even a 1 litre pot, what I'm wondering is, do they have a mental picture of what they'll actually get and if they did, would they buy it, I wonder. To answer your question specifically, I don't "see" the pot size when litres are mentioned but I can if the diameter is given in inches or cm. That said if they advertised a larger type plant in ,say, a 1 litre pot as fully mature I might just not believe them. So giving cms or inches is clear whereas litres isn't. I'm inclined to agree with you, even though I've learned the difference! Few plants are truly 'mature' in a 1 or 2 litre pot but what they should have is a well-developed root system that will make for a sturdy plant ready to go into its permanent position. But if people are buying a £20 plant without knowing the pot size, or being able to visualise it, if it's given, they're laying themselves open to the possibility of disappointment, or a longish period of 'nursing' a young plant, perhaps. -- Sacha www.hillhousenursery.com South Devon www.helpforheroes.org.uk |
#13
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Customer survey
On 2014-01-06 20:56:36 +0000, Pete C said:
On 06/01/2014 19:08, sacha wrote: Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Yep, for me, pot diameter tells me what I want to know. 2lt is, erm......oh I dunno! I agree. Until I married Ray and learned to tell one from the other, the litre method meant nothing to me at all! -- Sacha www.hillhousenursery.com South Devon www.helpforheroes.org.uk |
#14
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Customer survey
On 2014-01-07 00:22:43 +0000, Dave Liquorice said:
On Mon, 06 Jan 2014 20:56:36 +0000, Pete C wrote: Yep, for me, pot diameter tells me what I want to know. 2lt is, erm......oh I dunno! Inclined to agree pot top diameter is easier to picture with ones minds eye. I was going to add that is that "2 l pot" short and wide or tall and thin but that argument could be used against just pot diameter as well. Quote everything? "15 cm (6") 2 l pot" B-) We tend to use feet and inches on our web site but I should probably spend hours going through it and putting both inches and cms into it! I can get absolutely no mental picture of what 1.75m is! But the bits I've read here and elsewhere convince me that it would be a good idea to line up pots of various sizes, photograph them and show their sizes with each one, both in litres & cms and probably, inches! Laborious to do but easier for people to follow, I think. -- Sacha www.hillhousenursery.com South Devon www.helpforheroes.org.uk |
#15
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Customer survey
On 2014-01-07 00:13:54 +0000, sacha said:
On 2014-01-06 23:49:43 +0000, Janet said: On 06/01/2014 19:08, sacha wrote:I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. If there's no reference to pot size at all, why are you so sure it's 10cm ? Janet 'fairly sure'. Experience of what others experience and talk to us about, both customers and other nurserymen. Some garden centres and nurseries give pot sizes, quite a lot don't. But Ray is going to ring tomorrow and ask. If it's a good size plant, I see no reason not to give that information as it's an additional selling point. I'm not going to name the shrub but it's not so rare that £20 is justified for anything small. The p&p is cheap so either the plants are small, and are sent in those blister packs, or the cost of p&p has been added to the plants so as to make it appear less to the customer. But my chief reason for raising the subject is to discover whether the average customer would know what the pot size is if it is given as e.g. 1 or 2 or 5 litres. I am thinking that it might be more helpful to our customers to give the diameter of the pot's lip, hence my curiosity as to what people expect to receive. Ray rang this morning. These shrubs are £20 in 7cm pots but you can have 3 for £49.50! The plants are about 8 inches tall. No wonder pot size isn't mentioned in this ad. This is even smaller than I'd imagined. We were thinking at least 9cm pots. I wonder how many people buy them, unwary and unseen, only to be astonished at what they've spent their £20 on. -- Sacha www.hillhousenursery.com South Devon www.helpforheroes.org.uk |
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