greenfinger wrote:
I tried over the holiday to place a significant order via the web. I
gave up in the end as it appeared that I could not place all items as
part of the same order.

I have just telephoned to place order - various seeds, plug plants,
and potatoes and equipment. Gave the first item - Onion sets - OK;
gave the second Bizzie Lizzies and the lady at the other end could not
find the code I gave her - when I said what it was she informed me it
was a different company and I would have to place a separate order.

(This also must explain why I get any number of communications and
catalogues from the "same" company)

Talk about shambles.

Anyway - it doesn't matter - I'll shop elsewhere - and recommend that
the rest of the allotment society do the same.


T&M seem to operate from multiple sites, and treat each site as
self-contained.
So, the customer has to deal with each of them independently. But its not
obvious that they are like this. I, too, find this a right pain in the
backside, so, even though I am within a short cycle ride of their Ipswich
office, I end up ordering from other sources.


Can't fault Marshall's of Cambridge so far - a single order, delivered in
stages (as expected). Each stage includes note of what is to come later (and
correct in each part).
When they discovered a problem with their leek seed germination rate, they
sent a letter with replacement seeds.





--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/