we can help. Nothing ****es me off more than to ask for help and have
somebody come and read the brochure (that I have already read) to me. I take
that as they think I can't read - and that's a bit of an insult. Why can't
they just say "I don't know - but I will get someone who does" - or "Sorry
there is no one knowledgeable on that item available right now. But he or
she will be here after two. Can you come back then ?"